Support Center

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Send us an email and we'll get back to you as soon as possible. For support, questions, partnerships, or feedback.

Frequently Asked Questions

How do I reset my password?

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

How do I request time off?

Navigate to the PTO section in your dashboard, select the dates you need off, and submit your request. Your manager will be notified automatically.

How do I clock in/out?

Go to the Time Clock page and click the "Clock In" button when you start your shift. Make sure location services are enabled if your organization requires geofencing.

Can I swap shifts with my coworkers?

Yes! Go to the Schedule page, find your shift, and click on "Request Swap". Select a coworker to swap with and submit the request for manager approval.

Why am I not receiving notifications?

Check your notification settings in your profile. Make sure push notifications are enabled in your device settings and that you've granted permission to the app.

How do I update my profile information?

Click on your profile picture in the top right corner, select "Profile Settings", and update your information. Some fields may require manager approval.

System Requirements

Mobile App

  • iOS 13.0 or later
  • Android 8.0 (Oreo) or later
  • Active internet connection (WiFi or cellular data)
  • Location services (for geofencing features)

Web Application

  • Modern web browser (Chrome, Firefox, Safari, Edge)
  • JavaScript enabled
  • Minimum screen resolution: 1024x768

Additional Resources

Still need help?

If you can't find the answer you're looking for, please don't hesitate to contact us at hello@sciometa.com. Our support team is available Monday through Friday, 9:00 AM - 5:00 PM EST.